Shipping & Returns

Shipping

All orders ship via USPS from our shop in Frisco, Colorado, packed in sturdy record mailers. Orders ship within 1–3 business days of payment; some orders may take a little longer around Sundays, holidays or store closures.

US shipping is $8.50 for one record, $12.50 for two, $16.50 for three, and $4.00 for each additional record.

Worried about damage or package theft? Contact us before your order ships and we can add insurance for the cost of coverage.

Free local pickup is available at 285 Main Street, Frisco, CO 80443 (inside Rocky Mountain Coffee Roasters) during store hours, 10am–5pm. We'll email you when your order is ready.

Returns

We accept returns of sealed records within 30 days of delivery. To receive a full refund, the record must be returned unopened and in the same condition we sent it. Opened records that were sold sealed can only receive a partial refund.

Return shipping is paid by the customer and is not refunded. Your refund for the price of the item is issued once we receive the record and confirm its condition.

Damaged records

If your record arrives damaged, contact us right away. Please send the record back to us, and we will issue a refund once we receive it.

Occasionally a record may sell in our shop before our website updates. If that happens, we'll let you know right away and refund you in full.

Records shipped from our distributor

Some records on our site ship directly from our distributor and are marked "Ships direct from distributor" on the product page. These ship via USPS Media Mail and usually arrive in 3–8 business days.

Damaged or defective: contact us within 5 days of delivery with photos of the record and packaging. We'll send you a free return label and refund you once it's returned. Please don't send the record back until we've sent you a label.

Wrong item: if you can tell from the package, please refuse it at delivery and contact us. If it's already been opened, contact us right away and we'll sort it out.

Change of mind: distributor-shipped records can't be returned for change of mind. Orders can only be cancelled the same day they're placed, so please contact us right away if you need to cancel.

Lost package: let us know if tracking hasn't updated or your order hasn't arrived by the expected delivery date, and we'll track it down or refund you.

Questions? Email noah@highrhodesrecords.com or call (970) 389-2446.